Welcome to the Jiu-Jitsu Life FAQs page! Here you’ll find answers to our most commonly asked questions. If you need further assistance, feel free to contact us.

Orders

Can I change or cancel my order?

If you need to make changes or cancel your order, please contact us as soon as possible. We’ll do our best to assist you before your order is processed and shipped.

How can I track my order?

Once your order has been shipped, you’ll receive an email with tracking information to monitor your delivery progress.

Delivery

Do you ship internationally?

We don't offer international shipping at present.

How long does delivery take?

Standard shipping typically takes 3-7 business days.

What are the shipping costs?

Shipping costs are calculated at checkout based on the size of your order.

Can I change my shipping address after placing an order?

If your order hasn’t been shipped yet, contact us immediately to update your address.

Returns & Refunds

What is your return policy?

We accept returns on unworn, unwashed items in their original condition within 30 days of purchase. Customised items are non-returnable.

How do I return an item?

Contact our customer service team with your order details to initiate the return process. We’ll provide you with the return instructions.

When will I receive my refund?

Refunds are processed within 7-10 business days of receiving your returned item. The amount will be credited to your original payment method.

Can I exchange my item?

Yes, exchanges are available for different sizes or colors if stock permits. Contact us to arrange an exchange.

Product Information

What size should I order?

Refer to our size chart available on each product page to find your perfect fit. If you’re unsure, feel free to contact us for guidance.

How should I care for my gi?

To extend the life of your gi, wash it in cold water and air dry. Avoid using bleach or high-heat drying.

Are your gis pre-shrunk?

Yes, our gis are pre-shrunk to minimize shrinkage. However, some slight shrinkage may occur with hot washing or drying.

What materials are your products made from?

Please refer to the materials section on the product page for the individual material information.